FAQs
Do you have a question? We have the answer. Check out the most frequently asked questions about our products, shipping and returns below. Is your question not listed? Feel free to contact us.
General questions
What is The Brick Shop?
The Brick Shop is the official webshop of The Brick gym – your destination for premium sportswear, supplements and gear that combines performance and style.
Who are your products intended for?
Our products are designed for everyone with an active lifestyle – from sports enthusiasts to lifestyle enthusiasts.
Are your products tested or certified?
Yes, all our supplements meet European quality standards and our clothing is made with high-quality materials.
Can I place an order without an account?
Yes, you can easily order as a guest. But with an account you benefit from faster checkout and insight into your orders.
Shipping information
What are the shipping costs?
Orders above €50 are shipped free of charge within the Netherlands and Belgium. For orders below this amount, standard shipping costs apply.
How long does it take to receive my order?
Orders are typically processed and delivered within 1–3 business days, depending on your location.
Which countries do you ship to?
We currently ship to the Netherlands, Belgium and selected EU countries. Please contact us for specific requests.
Can I track my order?
Yes, as soon as your order has been shipped, you will receive a track & trace code by email.
Return Policy
Can I return an item if it doesn't fit or I don't like it?
Yes, you have 14 days to return your order, provided it is unworn and in its original condition.
How do I start a return?
Send a message via our contact page with your order number. We will guide you through the process.
Are there any charges for returns?
Return costs are at your own expense, unless it concerns an error on our part or a damaged product.
When will I receive my refund?
Once we have received and inspected your return, we will refund your money to your original payment method within 5–10 business days.